Internet Technical Support

To reboot your GigaSpire or GigaCenter, remove the power cord from the GigaCenter or Gigaspire for 10 seconds, then plug the power cord back in.

Note: There is also a button labeled RESET on the back of the GigaSpire. Do not press this button unless a technician requests that you do this. Pressing the “reset” button will perform a factory reset, and you may lose internet service.

There are a few “best practices” to follow to ensure that you get the most accurate speed test results.

1. Ideally, disconnect all devices from your Wi-Fi, except for the device you are using to run the speed test.
2. Connect the device directly to your router with a CAT5/CAT6 Ethernet cable. Wi-Fi can be used but is prone to interference by devices, distance, building materials, and more.
3. Close any additional programs or apps running on your device, these items could interfere with the bandwidth and skew your results.
4. Visit https://www.speedtest.net/
5. Click the “check your speed?” Button
6. Once the speed test has finished calculating, your results will be displayed.

This is a great test for a general idea of how fast (or slow) your internet connection is. It doesn’t necessarily mean that this is the bandwidth you should always expect between you and anywhere else in the world.

Wi-Fi speeds are susceptible to countless environmental factors
that can interfere with the signal.

• Examples: Walls and floors, other wireless devices, microwaves, cordless phones, or nearby routers can interfere with the signal.
• If you have issues reaching areas of the house, garage, or patio, please give us a call to review router placement or mesh unit options.