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Internet Technical Support
Help is available if you need technical support for your Palmer Mutual Telephone Company internet.
Technical support is just a phone call away at 1-800-249-5251
You can also reach technical support via e-mail
Weekdays: 7:00 a.m. to 8:00 p.m.
On-call: evenings, weekends, and holidays
Frequently Asked Questions
How do I reboot my device?
To reboot your GigaSpire or GigaCenter, remove the power cord from the GigaCenter or Gigaspire for 10 seconds, then plug the power cord back in.
Note: There is also a button labeled RESET on the back of the GigaSpire. Do not press this button unless a technician requests that you do this. Pressing the “reset” button will perform a factory reset, and you may lose internet service.
How do I check my internet speed?
There are a few “best practices” to follow to ensure that you get the most accurate speed test results.
- Ideally, disconnect all devices from your Wi-Fi, except for the device you are using to run the speed test.
- Connect the device directly to your router with a CAT5/CAT6 Ethernet cable. Wi-Fi can be used but is prone to interference by devices, distance, building materials, and more.
- Close any additional programs or apps running on your device, these items could interfere with the bandwidth and skew your results.
- Visit https://www.speedtest.net/
- Click the “check your speed?” Button
- Once the speed test has finished calculating, your results will be displayed.
This is a great test for a general idea of how fast (or slow) your internet connection is. It doesn’t necessarily mean that this is the bandwidth you should always expect between you and anywhere else in the world.
Why are Wi-Fi speed tests are slower than what I am paying for?
Wi-Fi speeds are susceptible to countless environmental factors
that can interfere with the signal.
- Examples: Walls and floors, other wireless devices, microwaves, cordless phones, or nearby routers can interfere with the signal.
- If you have issues reaching areas of the house, garage, or patio, please give us a call to review router placement or mesh unit options.
What is the difference between 2.4GHz & 5GHz Wi-Fi signals?
- The 2.4GHz band offers coverage for further distances,
but may perform at slower speeds.
- The 2.4 GHz band is a pretty crowded place because it’s
used by more than just Wi-Fi. Old cordless phones, garage
door openers, baby monitors, and other devices tend to
use the 2.4 GHz band.
- The 5 GHz band provides faster data rates at a shorter
distance, but can’t penetrate walls/floors as well.
- The 5 GHz band is much less congested, which means
you will likely get more stable connections and higher
Which is best?
- A wired ethernet connection is best for devices that consume large amounts of data, like extensive video streaming, gaming, or file downloads.
- If the devices can’t be wired and are in close proximity to
the router, 5 GHz is the next best.
- 2.4 GHz is still great and can provide fine service. It does
travel farther and penetrate walls better.
- All of our routers offer both 2.4 and 5 GHz signals and we
can help tailor them to your needs.
What are recommended speeds for Netflix, Hulu, and YouTube?
- Standard Definition (SD): 3 Mb/s
- High Definition (HD): 5 Mb/s
- 4K/Ultra HD (UHD): 25 Mb/s